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Company Report: DDL

DDL

Pat Nolan, President of DDL explains how helping others meet the most stringent medical device standards has brought 50 percent growth in the past year
By Emmet Cole | Thu Jul 10, 2008
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  • Name: DDL
When a landmark international standard altered the direction of the medical device industry in the mid-1990s, packaging and testing innovator DDL made sure it was there to greet them with open arms. That approach to service has never stopped, and it's changed the pace of how quickly business in the industry gets done.

"You hear time is money, but money in this industry isn't usually a factor in terms of how much companies are willing pay," says DDL president Pat Nolan. "What they want is time. They want to reduce time to market, and we can help with that."
Innovation pushed DDL to the front when industry needed it - customer service kept it there. With an unwavering commitment to quality work and its customers, DDL is forging the future of the medical device packaging industry.

ISO Service Success
The key to DDL's success can be traced back to 1997, when the company led the way in developing protocols that helped medical device manufacturers comply with the new 11607 ISO Standard - an outline of principal requirements for packaging and process development for terminally sterilized medical devices, and validation requirements for packaging steps. The international standard helped clarify guidelines for both single-use and reusable materials, and improved effectiveness for both forming and sealing; two critical steps in medical device packaging.

"We were the first ones in with marketplace with an all-encompassing protocol for testing to meet the standards," Nolan says. "Being first in the market gave us a competitive advantage, and we backed that up with lot of very good packaging expertise."
Currently, this expertise means services like random vibration, seal peel, compression, repetitive shock, leak by dye penetration, bubble leak and drop testing. DDL offers packaging engineering consulting, complete package design, rapid package prototyping, and project management.

The company also offers medical device product test, and a suite of consulting services and product certification called PackServices.
Working with DDL helps customers to lower costs, reduce time to market, create innovative designs and comply with regulations. "We spend hours with customers just to inform them what they need to do," Nolan says. "That's just our cost of sale to build relationships with our customers."

Up Close Customer Service
DDL's innovative, customer-awareness approach carries on today, and now the company appears poised to take customer-satisfaction several steps further